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Communication Skills In Management

The article introduces the concept of communication skills in an organization and how that impact the role of managers. The author also looks at why effective communication is important for success in management positions.


Great communication skills are essential for any manager. They allow you to connect with and understand your team members, identify and resolve conflicts, and manage expectations. Here are some tips for improving your communication skills.

1. Understand Your Team Members.

First, it’s important to understand the people around you. What motivates them? What challenges do they face? By understanding your team members, you can create a more effective working environment and build trust.

2. Be Professional and Respectful at All Times.

Managers who exude professionalism and respect tend to be more successful than those who don’t. This includes being respectful of others’ time, expressing yourself clearly, and avoiding argument or confrontation.

3. Listen Carefully Rather Than Talking At Length.

It’s important to listen attentively when someone is speaking to you – not only to understand what they’re saying, but also to gauge their emotions and reactions. This will help you better respond in a way that won’t upset or anger them.

4. Communicate Effectively With Teams And Individuals Across Multiple Levels Of Management.

Managers need to be able to communicate effectively with both individual team members and senior management figures across different departments or divisions within a company.. Effective communication can help solve problems before they become seriousissuesand build trust between teams or individuals by ensuring everyone understands the same goals and objectives.(source: about)

Effective Communication Styles

Effective communication is an essential skill for any manager. It can help them connect with their team, manage conflict effectively, and stay organized. There are many different communication styles that can be effective in different situations. This article will introduce you to three different communication styles and how to use them in your management interactions.

Command and Control Communication Style

Command and control communication style is often used in high-stress situations where a manager needs to keep everyone under control. They communicate in a clear, concise manner with a strong emphasis on order and expectations. This style can be very effective when there is a lot at stake, but it can also be difficult to follow if not used correctly.

One important thing to remember with this style is that the manager should never pick fights with their team members. Instead, they should focus on establishing clear rules and expectations. If someone does not meet those expectations, they should be straightforward about it without getting aggressive or emotional.

For example: “You failed to meet the standards set for this project – please explain why you think you were able to achieve these results.”

Facilitated Communication Style

Facilitated communication style is often used in situations where people have difficulty communicating verbally. It focuses on creating an environment where people are comfortable sharing their thoughts and feelings without fear of judgement or confrontation. In facilitated communication, the facilitator helps both parties come up with a plan of action based on the information shared by both participants.

Types of Communication in the Workplace

There are many different types of communication in the workplace. Some of the most common are verbal, nonverbal, electronic, and written. Verbal communication is when people talk to each other face-to-face. Nonverbal communication is when people communicate without words. Electronic communication is when people communicate through emails, text messages, and social media posts. Written communication is when people send letters, memos, or reports to each other.

Verbal Communication
Verbal communication is the most common type of communication in the workplace. It includes everything from talking to colleagues at work meetings to discussing business problems with clients or customers. Verbal communication can be effective if it’s well-planned and executed. Properly planned verbal communications include setting clear objectives, taking into account everyone’s needs and interests, and being clear about how you want things done.

Nonverbal Communication
Nonverbal communication refers to everything that isn’t verbal: body language, facial expressions, tone of voice, and pauses in conversation. Nonverbal communication can be just as important as verbal communications in getting a message across. For example, a colleague who consistently interrupts others during conversations may not be a good fit for that team environment. The same goes for someone who constantly frowns or rolls their eyes: these behaviors may convey negative emotions or stress levels to those around them.

Electronic Communication
Electroniccommunication includes everything from emails to text messages to social media posts. When using electroniccommunication tools correctly, you can effectively


In order to be a successful manager, you need to be able to communicate effectively with your team. Whether you are in charge of a small team or an entire company, being able to understand and respond to the needs of your employees is essential for success. Here are five tips for improving your communication skills in management:
1. Listen carefully. It’s important not only to hear what your employees are saying, but also to understand the context behind their words. Don’t just take their words at face value; ask questions that will help you better understand their points of view.
2. Be aware of body language. What facial expressions do your employees make when they’re speaking? Do they seem tense or angry? Pay attention to the way they gesture and move their bodies while they’re talking – these signals can often clue you into what they’re thinking or feeling.
3. Use phrases that evoke empathy and understanding. When communicating with your staff, try using phrases like “I can see how that would feel” or “I can imagine how frustrating this must be for you”. This will help them feel as though you care about them and understand their concerns.
4. Avoid using power dynamics in conversations with subordinates .




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